Protecting Seniors from Scams

Hello Scam Wise readers! This issue is especially for those of us caring for or being seniors (though the advice is useful for everyone). Scammers often target older adults with cruel tricks – from the classic “grandparent scam” to Medicare frauds. Let’s talk about how to create a safety net around our seniors, so they can enjoy their golden years without fear of fraud. Our tone is, as always, kind, respectful, and geared towards empowerment, not fear.

Scam Prevention Tips

• Cultivate Healthy Skepticism: Encourage your older family members to be politely suspicious of any unsolicited call or visitor. Whether it’s someone claiming “Your grandson is in trouble” or a door-to-door handyman who “just finished work nearby and can give a discount,” it’s okay to say no or hang up . Teach them phrases like, “I don’t do business or make decisions on the spot; give me a number and I’ll call you back.” Scammers rely on split-second decisions – taking a step back breaks their spell.
• The Government Won’t Call Demanding Money: Many senior-targeted scams involve impostors from Social Security, Medicare, the IRS, or Service Canada. Remind seniors that officials typically communicate by mail and never threaten arrest or demand immediate payment by phone . For example, Social Security won’t call to say “your number is suspended” (that’s not even a thing!). Any caller creating panic about a government benefit should be assumed a scammer until proven otherwise.
• Set Up Ring-Fencing for Finances: Where appropriate, families can help seniors set up safeguards like direct deposit for benefits (to prevent mail theft of checks), lower withdrawal limits on accounts, or transaction alerts. Some banks offer custodial accounts or alert features that notify a trusted person if unusual spending occurs (like suddenly wiring $5,000). These measures can catch scam payments in progress. It’s a delicate balance with independence, but many seniors appreciate having a second set of eyes just in case.
• Share Scam Stories Regularly: One of the best defenses is awareness. Make it a habit to chat with your older relatives about the latest scams in the news or community. Not in a scary way – more like, “Hey, I read about this scam where someone pretends to be from Medicare… have you heard of that?” This keeps them informed in a non-lecturing manner and validates that smart, good people can get targeted (so they shouldn’t feel embarrassed to speak up if something happens). An informed senior is a confident senior!

Real Scenario – “Grandma, It’s Me…” – Close Call

We’ve all heard of the grandparent scam , but hearing how it plays out in real life can be eye-opening. Recently, a 77-year-old grandmother in Massachusetts nearly lost thousands when she received a phone call from someone crying, “Grandma, it’s me,” claiming to be her grandson. He said he’d caused a car accident and needed $9,500 immediately to pay the hospital bills for a pregnant woman he injured. He even begged her not to tell his parents (a red flag – isolating the victim). Panicked, she withdrew the cash. A man posing as a “federal agent” then called her, giving instructions on how to hand over the money – including bizarre details like hiding the cash in a stapled bag – and sent a courier to her house. She did hand over the $9,500. The next day, the scammers came back for more, claiming the accident had worsened and lawyers needed another $5,000. This time, before paying, she confided in a relative , who alerted the police. When the scammers’ courier arrived for that second pickup, the police were waiting and intervened. Thankfully she avoided losing the additional money, though the first payout was already gone. This true story shows how believable these scams can sound , especially when they exploit a grandparent’s love and fear. The grandma here did the right thing in the end – she reached out to another family member. That’s rule one: if you get a scary call about a loved one, pause and verify . Call that loved one directly on their known number, or ask questions only the real grandchild would know. And notice the pressure to keep it a secret – scammers always want to cut you off from getting a second opinion . Don’t let them. In family emergencies, it’s better to involve others.

Scam Radar – AI “Family Member” Scam & Other Senior Targets

Trending now: scammers are upgrading the old grandparent scam with AI voice cloning . As we highlighted in Issue 1, there have been cases of criminals using software to mimic a grandchild’s voice crying for help. It’s truly frightening and seniors need to be aware that this technology exists. If Grandma gets a call that sounds like Johnny but he’s sobbing about an emergency, she should follow the same protocol: verify independently. Perhaps establish a family code word to ask for in emergencies. Beyond that, seniors continue to be targeted by scams like: Medicare/Health Scams: Scammers call offering “free genetic tests,” “new Medicare cards,” or medical equipment. One notorious scam involved offers of a “free DNA cancer test” – seniors just had to provide their Medicare number and a cheek swab. The result? No real test, but the scammers billed Medicare for fake expensive tests and stole identities. Remind seniors: Medicare doesn’t cold-call to offer tests or products. Any such offer should be run by one’s doctor or ignored. Lottery and Sweepstakes Scams: “You’ve won $2 million in a lottery, just pay the $50k taxes upfront!” These prey on fixed-income retirees. Emphasize that no legit lottery makes winners pay fees – taxes are taken from winnings or paid directly to the government, not via iTunes gift cards to a caller! Unfortunately, these scams have drained life savings from many older victims. Home Repair Scams: Warmer months often bring door-to-door scammers offering to repair the roof, repave the driveway, or even fake utility inspectors . They might do shoddy work or no work and pocket a big advance. Encourage seniors to never agree to on-the-spot home repairs from unsolicited folks. Instead, get recommendations and written estimates from reputable local contractors, and don’t pay in full upfront. On a positive note, awareness is improving. Authorities are cracking down on some operations. The FBI’s recent Elder Fraud Report noted tech support scams generated the most complaints from seniors in 2023 (nearly 18,000 reports) and investment scams were the costliest (over $1.2 billion lost by age 60+ last year). The more we talk about these trends openly, the less stigma seniors feel if they encounter a scam. It’s critical they know it’s not their fault – these scammers are professionals. And together, we can spot the red flags early.

Featured Tool: GrandPad – A Safer Tablet for Seniors

Let’s shine a light on GrandPad , a product specifically designed to help seniors stay connected safely . GrandPad is a simplified tablet computer tailored for folks in their 70s, 80s, and beyond who may not be comfortable with standard smartphones or PCs. Why is it helpful against scams? GrandPad has a closed network – only approved contacts can call or video chat the GrandPad, and email is filtered through a private family network. That means no spam calls, no phishing emails , and no random pop-ups. Family members manage the contact list and can easily share photos, video call, and message through the GrandPad companion app. For a senior, using GrandPad feels intuitive (big buttons, no complex menus) and secure . They can enjoy the benefits of technology – talking to grandkids face-to-face, seeing family photos, playing games, listening to music – without the wild wild web intruding. It’s essentially scam-proof by design because outsiders can’t reach it like a normal device. If you have an older parent or grandparent who has been nervous about using a computer (or has fallen for an online scam before), GrandPad could be a wonderful solution. It comes with 4G LTE connectivity (no need for Wi-Fi setup) and customer service geared to seniors. With GrandPad, you give your loved one the gift of digital connection and put a wall between them and many common scams. Learn more about GrandPad here – it might be the perfect tech companion for your cherished elder.

Affiliate Note: The link provided for GrandPad is an affiliate link. We may earn a small commission if you decide to purchase or subscribe, with no extra cost to you. We recommend GrandPad because of its potential to genuinely enhance seniors’ lives and safety online.

Quick Takeaways

• Verify family emergencies: Have a family code word. If “Grandma” gets a panicked call, she should hang up and call back the real relative or another family member. Never send money on a single call’s say-so – check the story.
• Medicare won’t call for info: Guard Medicare and Social Security numbers like gold. Free genetic test? New card by phone? Likely scams. No Medicare rep will demand your ID or bank info by phone – they already have your details.
• Keep seniors in the loop: Regular chats about scam tactics empower older adults. When they know about voice cloning or fake prize calls, it’s easier for them to say “No, I’ve heard of this scam!” and hang up.
• Use senior-friendly tech: Consider tools like GrandPad that limit exposure to scammers. A closed communication device means strangers (and phishing attempts) can’t reach your loved one easily, reducing risk.
• Encourage openness, not shame: Make sure the seniors in your life know they can tell you if something seems off. Scammers often say “Don’t tell anyone.” That secrecy is their weapon. Together, we can break that spell and keep our elders safe.

Remember, seniors have a wealth of experience and wisdom – by adding scam-awareness to that toolbox, they can be nearly scam-proof . Let’s keep our elders enjoying life with confidence and security!