Safeguarding Seniors – Protecting Older Adults from Scams
In this special issue, we focus on scams targeting seniors. Our parents, grandparents, and senior friends have a wealth of life experience, but they didn’t grow up with today’s technology – and criminals exploit that learning curve. Seniors are often targeted by scammers through phone calls, mail, and increasingly the internet, because scammers assume they might be more trusting, have nest-egg savings, or may not report fraud due to embarrassment. The results can be devastating: in 2024, Americans over 60 lost nearly $5 billion to fraud – an average loss per senior far higher than other age groups. Let’s arm ourselves (and our loved ones) with knowledge about common senior-focused scams like the “grandparent” call, Medicare and Social Security impostors, tech support hoaxes, and more. With kindness and vigilance, we can help older adults stay scam-wise and confident.
Top 3 Tips to Protect Seniors from Scams:
- Foster Open Communication: The number one defense is encouraging seniors to talk about any strange communications they get. Scammers often pressure older folks to keep it secret (“Don’t tell Mom and Dad,” “Don’t alert the bank,” “Your family will think you’re foolish if you ask”). Counteract this by letting your senior loved ones know it’s always safe to pause and call you if they’re unsure about something. No legitimate official or prize will ever demand secrecy. Regularly chat with them about common scams – e.g., remind Grandpa that SSA won’t call asking for his SSN, or that no, he didn’t actually win that sweepstakes out of nowhere without entering. By normalizing these discussions, seniors will be less isolated and less likely to fall for scams out of fear or shame.
- Implement “Scam Safety” Measures: For those especially at risk (like seniors with mild cognitive issues or those living alone), a few practical measures help. Use call screening/blocking (many landline providers offer call blocking, or devices can be installed). Consider a phone with caller ID display that they know to only trust recognizable numbers. If they’re online, ensure their computer or tablet has up-to-date security software to block fake pop-ups and phishing sites. Perhaps set up financial account alerts (so you or a trusted person gets notified of large withdrawals). In some cases, it might be wise to have a bank put extra verification on big wire transfers (some banks will call the customer if an unusual transaction is initiated, giving a chance to intervene). These measures can act like training wheels, reducing the chance a single mistake becomes catastrophic.
- Promote Safe Tech Habits (via Simpler Tools): Many seniors can learn to use technology safely, but it helps if the tools are designed with them in mind. Encourage them to use devices or services that minimize exposure to scams. For instance, on email – teach them how to recognize phishing (e.g., “See this UPS email asking you to click? Look at the sender’s address, it’s not UPS.com – that’s a scam”). If they use Facebook, adjust privacy settings together to limit who can friend or message them. There are also senior-friendly devices that include built-in scam protections (like phones that only accept pre-approved contacts). One example is the GrandPad tablet, specifically made for seniors, which only allows trusted contacts to reach them via calls or emails. This kind of solution can virtually eliminate many scam avenues. Tailor the tech to their comfort level: maybe they’d prefer doing video calls on a device that doesn’t allow random internet surfing. The easier and safer the setup, the less likely they’ll stumble into trouble.
Real-Life Scenario: Mr. Thompson is an 82-year-old retiree. One afternoon, he gets a call: “Grandpa? It’s me…” The voice does sound like his grandson Jake, who’s away at college. “Jake” says he’s in a terrible bind – there’s been an accident, he’s injured and in legal trouble, and he needs $5,000 immediately for bail. He pleads Grandpa not to tell his parents (Mr. Thompson’s son and daughter-in-law) because he’s embarrassed. Heart pounding, Mr. Thompson rushes to his bank. But thankfully, the bank teller is trained to spot red flags – a shaky, anxious senior withdrawing a large sum for “cash bail for grandson.” She asks gently if he’s sure it’s not a scam. This gives Mr. Thompson pause, and he decides to call his son… who confirms Jake is perfectly fine at school. Crisis averted – it was the classic grandparent scam , possibly with an AI voice clone in play. Mr. Thompson was vulnerable because of concern for his grandchild, a scammer’s perfect target. Now he and his family have a code word system: if any relative truly needs emergency help, they’ll mention the code. If not, it’s a scam.
Another scenario: Mrs. Lee, 76, receives a letter in the mail saying she’s won $50,000 in a Canadian lottery (she lives in Ohio and doesn’t recall entering, but who knows). The letter looks official and includes a “guarantee certificate.” It instructs her to pay a processing fee of $2,000 via wire transfer to claim her prize. Mrs. Lee is excited but also remembers her daughter’s frequent warnings about lottery scams . She asks her daughter, who immediately recognizes it as fake – foreign lottery letters are almost always scams, and you should never pay to claim a prize. Mrs. Lee avoids losing $2,000. They report the scam to the FTC and rip up the letter. Many seniors aren’t so lucky: one victim lost over $400,000 to a years-long lottery scam, continually sending money on promise of a jackpot that never materialized. Now Mrs. Lee has a rule: if she truly won something, she won’t need to pay upfront, and she’ll always double-check with family.
Trending Scam Update: Scams targeting older adults continue to surge. A few of the most prevalent ones in North America:
- Government Impersonation (SSA/Medicare/CRA): These calls or letters prey on seniors’ respect for authority. Scammers pretend to be from Social Security (“your benefits will stop unless…”) or Medicare (“we need to issue you a new card, confirm your ID”) or, in Canada, the CRA (“you owe back taxes”). Losses to government impersonator scams jumped significantly – for example, losses to government impostors hit $789 million in 2024 in the U.S. Many of those were likely seniors being threatened or coerced. Remind seniors that agencies like SSA or Medicare do not cold-call asking for personal info or payments.
- Tech Support & Computer Scams: As covered earlier, seniors (who may be less tech-savvy) are prime targets for bogus tech support calls and pop-ups. In 2023, tech support fraud was the #1 crime type reported by Americans over 60. They lost at least $589 million to it that year. And it’s growing: scammers even coach seniors on how to secretly send money (for example, one common ploy is showing a senior how to buy Bitcoin or gift cards for “payment”). Seniors should know: if someone calls saying “I’m from Microsoft/Apple and we found a virus,” it’s a scam – hang up.
- Financial/Investment Scams: Sadly, criminals often target older folks for bogus investments, from fake bonds and real estate deals to the modern twist of crypto schemes. Seniors lost about $2.8 billion to cryptocurrency scams in 2024, typically via romance-turned-investment scams or impostors. Also, “retirement planning” seminars that are actually sales pitches for unsuitable financial products can harm seniors financially (though not always illegal). It’s wise for seniors to consult a trusted financial advisor or family member before any major investment.
- Elder Abuse Scams: This is not one specific scam, but a trend: Some caregivers or close contacts exploit seniors financially (coercing them into giving money, or outright stealing). Encourage seniors to have multiple eyes on their well-being – dual financial oversight if possible. And emphasize it’s okay to say no to anyone pressuring them for money, even relatives.
One piece of tech gaining attention is AI voice cloning , as we saw with Maureen’s case. The FTC explicitly warned in 2023 that scammers use AI to mimic loved ones’ voices to make grandparent scams more convincing. The old advice of “call and ask a personal question only your real grandchild would know” still works to an extent, but if in doubt, physically reach the supposed person (e.g., call them on their known number). Families are now setting up secret passphrases for emergencies – a smart move.
The Justice Department has ramped up enforcement on transnational fraud rings targeting seniors, which is good news. But the sad truth: only an estimated 4-5% of senior scam victims report it (often due to shame or fear of losing independence). So, trending now is also an emphasis on reporting and reducing stigma . Let seniors know: falling for a scam is not something to hide; it’s unfortunately common and reporting it can help recover funds or at least help others. The U.S. has a National Elder Fraud Hotline (833-FRAUD-11) – a resource worth noting.
Featured Product – GrandPad (Senior-Friendly Tablet): One innovative tool to help protect seniors is the GrandPad . This is a simplified tablet designed for those over 75, with a focus on security and ease of use. GrandPad’s genius is that it creates a closed network : the tablet comes pre-loaded with only trusted contacts (family, friends) and approved apps. It only allows calls, emails, and video chats from those trusted contacts . This means no spam emails from strangers, no random telemarketer calls – essentially no unsolicited communications from unknown people can reach the senior user. That alone cuts out a huge chunk of scam risk! GrandPad also has a simplified interface (big icons, easy navigation) so users are less likely to click something confusing. Many families use GrandPad to keep their seniors connected (sharing photos, doing video calls) without exposing them to the wider internet dangers. It even blocks internet browsing except for included safe apps, I believe. If you have an older relative who is not very tech-savvy but wants to stay in touch, something like GrandPad is ideal. It provides the benefits of digital connection minus the scam risks of email, social media, etc. The cost is typically a subscription that includes 4G LTE service – removing even the need for separate Wi-Fi (since seniors can get tripped up configuring Wi-Fi). All in all, a highly recommended device for scam prevention and quality of life. (Affiliate mention: Scam Wise readers interested in GrandPad can [learn more here]. It’s a thoughtful gift that says, “We want you connected and safe.”)
Quick Takeaways:
- Empower and educate seniors rather than just warning. Explain why certain things are scams and assure them asking for a second opinion is always okay. Many seniors who know the playbook (like “the IRS won’t call you”) can shut down scammers quickly.
- Implement call/email filters for seniors: unrecognized callers go to voicemail; set email to filter junk aggressively. Fewer scam contacts = fewer chances to be tricked. Devices like GrandPad achieve this elegantly by whitelisting contacts.
- Stress no shame, no blame : scammers are extremely crafty, and anyone can be fooled. If a senior thinks something might have been a scam after the fact, they should feel comfortable telling someone immediately, not hide it. Quick action can sometimes recover money (e.g., stopping a wire transfer) or at least prevent worse outcomes.
- Important: Never wire money or send gift cards after a phone call. This is a mantra to instill. That covers a huge range of scams (grandchild, IRS, utility company, etc.). If seniors simply never do those forms of payment without double-checking, most large-sum scams would be prevented.
- Utilize trusted contacts on financial accounts. Many banks allow a “trusted contact” to be notified if there’s suspicious account activity on an elderly customer’s account. This doesn’t give control, just an alert. It’s worth setting up. Also consider power of attorney or joint accounts for very elderly who might not manage alone – but weigh that against independence; every family is different.
At the end of the day, protecting seniors is a family and community effort. Kind patience, open conversations, and tools like the ones we discussed create a safety net to let our beloved seniors enjoy their golden years scam-free.